Taking care of your customers to retain their loyalty is the single most important marketing strategy of all. This is because the cost acquisition of winning new business is much higher than retaining repeat custom. In order to control expenditure in business and gain repeat custom customer care is essential.
If you are an SME with limited resources and would like to know that their customers are being looked after on your behalf, we can help in the following ways:
- Lead generation
- Direct sales
- Customer support
- Liaising with suppliers
- Appointment setting
- Processing orders
- Managing complaints
- Chasing unpaid invoices
- Taking payments
Looking After Loyal Customers
Maintaining existing clients is important by understanding what it is they love about your brand that keeps them coming back. We can carry out surveys amongst loyal prospects, by running polls and focus groups on social media or telephoning for feedback.
Keep your order book busy, while we look after your day to day operations, contact us today to see how we can help you.
Have a question? It may already be answered on our Frequently Asked Questions page.